Privacy Policy

Last updated: 2025.01.13.

Welcome to Unravel ("we", "us", "our"). We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at unravel.markets (the "Site") and use our services (the "Service"). By using our Site and Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is Unravel You can contact us at info@unravel.markets.

2. Information We Collect

We may collect and process the following types of information:

• Personal Data: Information that identifies you as an individual, such as your name, business name, address, email address, and payment details.
• Usage Data: Information about your interaction with our Site and Service, including your IP address, browser type, access times, pages viewed, and referring website addresses.
• Payment Information: Details of transactions you carry out through our Site, including credit card information, which are processed by third-party payment processors such as Lemon Squeezy or Stripe.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations to you, including providing our services and processing your transactions.
• Legitimate Interests: To improve our Site and Service, communicate with you, and ensure the security and integrity of our operations.
• Consent: We may process your personal data based on your consent, for example, when you subscribe to our newsletter. You have the right to withdraw your consent at any time.
• Legal Obligations: To comply with applicable laws, regulations, and legal requests.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Site and Service.
• To process your transactions and manage your subscriptions.
• To communicate with you, including sending service updates, account information, and promotional materials.
• To improve our Site and Service based on usage data and feedback.
• To ensure compliance with legal obligations and to protect the rights and safety of our users and Unravel.

5. How We Share Your Information

We do not sell or trade your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are required to maintain the confidentiality of your information and are restricted from using it for any purpose other than as directed by us.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners as part of the transaction.

6. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the European Economic Area (EEA) and choose to provide information to us, please note that we transfer the data, including personal data, to the EEA and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee the absolute security of your information.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and store certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

For more information about our use of cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site and Service after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

13. Right to Lodge a Complaint

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement took place. For more information on how to lodge a complaint, please contact your local data protection authority.